Privacy Policy – Demka Group

1. Information We Collect

We may collect the following categories of personal and corporate information:

1.1. Information You Provide Directly

Name, surname
Email address
Phone number
Company name and job title
Billing or shipping information
Messages sent through contact forms
Files or documents you upload voluntarily
Requests for quotations, pricing or sampling
Applications submitted through our Careers page

1.2. Automatically Collected Data

Through technologies like cookies, analytics tools and server logs, we may collect:

IP address
Device type and browser information
Location data (city, country level)
Interaction behavior (pages visited, time spent, links clicked)
Login timestamps
Session-related technical data

1.3. Information from Third Parties

We may receive additional information from:

Business partners
Logistics and supply-chain service providers
Workwear and fashion brand representatives
Hiring platforms for job applications

2. How We Use Your Information

Demka Group processes your information for the following purposes:

2.1. Business & Operational Purposes

To respond to inquiries, quotes and business requests
To manage client accounts and corporate relationships
To provide sampling, production and after-sales services
To improve supply chain management and logistics
To deliver customer service and support

2.2. Website & Platform Management

To maintain and secure our website and IT systems
To improve user experience and site performance
To conduct analytics, reporting and optimization

2.3. Legal & Compliance Purposes

To comply with international trade laws and customs requirements
To meet obligations under GDPR, KVKK, and other global data protection frameworks
To enforce agreements and protect our rights

2.4. Communication Purposes

To send operational updates
To inform customers about new products or services
To notify clients regarding sampling or production progress
To share newsletters or market insights (with consent)

2.5. Recruitment Purposes

To evaluate job applications and manage hiring
To contact candidates regarding interviews
To maintain talent pools for future opportunities

3. Legal Basis for Processing (GDPR & KVKK Compliance)

Demka Group processes personal data under one or more of the following legal grounds:

Explicit Consent from the data subject
Performance of a contract or steps prior to entering a contract
Legitimate business interests
Compliance with legal obligations
Protection of vital interests or safety
Public interest where applicable

4. How We Store & Protect Data

We take data security seriously. Your information is protected through:

4.1. Technical Measures

Encrypted servers and databases
SSL/TLS secure communication
Firewall and intrusion detection systems
Access control mechanisms
Regular data backup and recovery procedures

4.2. Organizational Measures

Confidentiality agreements
Staff access limitations
Employee training on data security
Compliance audits and monitoring

4.3. International Transfers

Your data may be transferred between Demka Group companies and partners located in:

Türkiye
United Kingdom
Germany
Ethiopia
United States

All transfers comply with GDPR, KVKK, and international data protection standards.

5. How We Share Personal Data

We may share your information only in the following cases:

5.1. With Business Partners

Such as:

Workwear and fashion brands
Logistics providers
Fabric suppliers
Design and testing labs

5.2. With Service Providers

Including:

Cloud hosting providers
CRM and ERP systems
Payment processors (if applicable)
Security and backup systems

5.3. With Government Authorities

Only when legally required:

Customs authorities
Auditors
Regulatory institutions
Law enforcement

5.4. With Your Consent

In cases where you specifically authorize sharing.

We never sell or rent your personal data to third parties.

6. Cookies & Tracking Technologies

Our website uses cookies to provide an enhanced user experience. Cookies help us:

Understand how users navigate our website
Improve performance and functionality
Personalize content and language settings
Track analytics and marketing performance

You may disable cookies through your browser settings; however, some features may not function properly.

7. Your Rights (GDPR & KVKK)

Depending on your region, you have the following rights:

Right to access your data
Right to correction
Right to deletion (“Right to be forgotten”)
Right to restrict processing
Right to data portability
Right to lodge a complaint
Right to withdraw consent

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain personal data only as long as necessary for:

Contractual obligations
Legal record-keeping
Auditing and regulatory requirements
Security and fraud prevention

When the retention period expires, data is securely deleted or anonymized.

9. Children’s Privacy

Demka Group does not collect or process personal data from children under 16 without explicit parental consent. If such data is discovered, it will be immediately deleted.

10. External Links

Our website may include links to third-party sites. Demka Group is not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

Demka Group reserves the right to update or revise this policy at any time. Changes will be published here along with an updated “Last Updated” date. Continued use of our website indicates acceptance of these changes.

12. Contact Us

For questions about this Privacy Policy or your personal data rights, contact:

Demka Group – Data Protection Office
📍 Karayolları Mah. 567 Sk. No:29/1, Küçükköy, G.O.Paşa, Istanbul, Türkiye
📧 Email: [email protected]
📞 Tel: +90 212 477 4100